Zendesk metrics, live on screen. Support visibility.
Connect Zendesk to your digital signage and display ticket queues, SLA metrics, agent performance, and customer satisfaction scores. Give support teams real-time visibility into their workload and performance.
Support operations visibility on every screen
Zendesk powers customer support for thousands of companies. Hangar.Media connects to your Zendesk instance and displays key support metrics, active ticket queues, and team performance data on screens in your support centre. Agents see real-time queue depth, managers track SLA adherence, and teams celebrate customer satisfaction milestones.
Was Sie mit Support visibility. tun können
Drei Funktionen, die diese Integration für Ihr Digital Signage-Netzwerk unverzichtbar machen.
Live Ticket Queue Board
Display the active Zendesk ticket queue on screen with ticket count, priority breakdown, average wait time, and oldest ticket age. Colour-coded urgency indicators help agents identify where to focus.
The queue, visible to every agent.
Ticket count by priority and channel
Average and longest wait time display
New ticket alert animations
SLA Compliance Dashboard
Monitor SLA compliance in real time on your support centre screens. Display first response time, resolution time, and SLA breach warnings so teams can prioritise tickets at risk of missing targets.
SLA targets, always in sight.
First response and resolution time tracking
SLA breach countdown warnings
Historical SLA compliance percentages
Agent Performance Displays
Show agent performance leaderboards with tickets resolved, CSAT scores, and response times. Motivate your support team with friendly competition and public recognition of top performers.
Celebrate your top agents.
Tickets resolved leaderboard
Individual CSAT score display
Weekly and monthly performance trends
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Von der Einrichtung bis zu Live-Inhalten in Minuten, nicht Tagen.
Connect Zendesk
Authenticate your Zendesk instance with Hangar.Media using API token or OAuth from the integrations panel.
Set up metrics
Select which Zendesk metrics to display: queue stats, SLA data, CSAT scores, or agent performance.
Design the dashboard
Arrange metric widgets on a dashboard layout with colours, thresholds, and alert triggers.
Publish to support screens
Publish the Zendesk dashboard to screens in your support centre, management area, or NOC.
Entwickelt für jeden Branche.
Erfahren Sie, wie verschiedene Branchen diese Integration nutzen, um Ergebnisse zu erzielen.
Support centre wallboards
Display real-time Zendesk queue metrics and SLA status on large screens in the customer support centre so agents and managers have constant visibility.
RetailCustomer service team metrics
Show retail customer service team metrics including response times, resolved tickets, and satisfaction scores on backroom management screens.
FinancialClient services dashboard
Display client services ticket queues and SLA compliance on operations floor screens in financial services organisations.
HealthcareIT helpdesk queue display
Show hospital IT helpdesk ticket queues and resolution metrics on IT department screens for workload management and prioritisation.
Häufige Fragen. Direkte Antworten.
Which Zendesk products are supported?
The integration supports Zendesk Support (ticket data, SLA metrics, CSAT scores) and Zendesk Explore (reporting data). Zendesk Chat and Talk metrics can be included through Explore reports.
Can I set alerts for SLA breaches?
Yes. Set up visual alerts that trigger when tickets are at risk of breaching SLA targets. The signage display can flash warnings, change colours, or show banner alerts when thresholds are approached.
Is individual agent data visible to all viewers?
You control which metrics are displayed. Agent leaderboards can show names or be anonymised. You can also restrict certain screens to management-only areas for sensitive performance data.
How often does Zendesk data refresh on screens?
Zendesk data refreshes every 30 seconds by default for queue metrics and every 5 minutes for aggregate statistics like CSAT trends. You can adjust refresh intervals based on your needs.
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