Manage queues visually on screen.
Display real-time queue status, now-serving numbers, estimated wait times, and service counter assignments on your digital signage. Reduce perceived wait times and keep customers informed.
Turn waiting into a managed experience
The Queue Management integration connects your signage to queue ticketing systems and service counter workflows. Screens display now-serving numbers, queue position updates, estimated wait times, and counter assignments. Between calls, screens show promotional content or informational messaging that keeps waiting customers engaged and reduces perceived wait times.
Was Sie mit visually on screen. tun können
Drei Funktionen, die diese Integration für Ihr Digital Signage-Netzwerk unverzichtbar machen.
Clear call-forward displays
When a counter agent calls the next customer, the screen displays the ticket number and assigned counter with a visual highlight and optional audio chime. The display is designed for visibility from across waiting areas with large fonts and high contrast.
The now-serving screen is visible from every seat in our waiting area and the chime gets immediate attention.
Large-format ticket number and counter display
Audio chime and text-to-speech announcement options
Adjustable display duration and transition animations
Set expectations with estimated times
The system calculates estimated wait times based on current queue length and average service duration. Customers see their position in the queue and an approximate wait time, which reduces anxiety and walk-away rates. Estimates update in real time as the queue moves.
Showing estimated wait times reduced our customer complaints about waiting by almost half.
Dynamic wait time calculation based on historical service speed
Per-ticket queue position display
Automatic recalculation as customers are served
Advertising between queue calls
Queue screens do not need to show numbers all the time. Between call-forward events, the screen can display promotional content, service information, or entertainment to keep customers engaged. When the next number is called, the content pauses and the queue display takes priority.
We show product promotions between queue calls and customers actually watch instead of staring at phones.
Interleaved content playlists between queue events
Priority override for call-forward announcements
Adjustable content-to-queue time ratio
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Connect your queue system
Integrate your existing queue ticketing hardware or software via API, webhook, or direct database connection. Hangar.Media also offers a built-in ticket printer option.
Set up service counters
Define your service counter names, numbers, and categories. Map each counter to the queue display so customers know where to go when called.
Design the queue display
Choose from pre-built queue display templates or customize the layout with your branding. Add interleaved content playlists for the time between queue calls.
Publish and train staff
Publish the queue display to waiting area screens and train counter staff on the call-forward workflow using the web dashboard or physical call button.
Entwickelt für jeden Branche.
Erfahren Sie, wie verschiedene Branchen diese Integration nutzen, um Ergebnisse zu erzielen.
Bank branch queue displays
Bank branches display now-serving numbers and counter assignments on lobby screens while showing financial product promotions during the wait to drive cross-selling conversations.
HealthcareClinic waiting room management
Medical clinics show patient queue positions and estimated wait times on waiting room screens, reducing front desk inquiries and improving the patient arrival experience.
PublicGovernment office service queues
DMV offices, permit centers, and other government service locations display queue status and counter routing to manage high-volume visitor flow efficiently.
RetailService desk and pharmacy queues
Retail service desks and pharmacies use queue displays to call customers forward while showing relevant promotions and health information during the wait.
Häufige Fragen. Direkte Antworten.
Can I use my existing queue ticketing hardware
Yes. Hangar.Media integrates with popular queue management systems via API and webhook connections. If your system can send an HTTP call when a number is called, it can drive the Hangar.Media queue display.
Does the system include a ticket printer
Hangar.Media can drive a connected ticket printer for basic queue number issuance. For full queue management features, we recommend integrating with a dedicated queue system and using Hangar.Media for the display component.
Can I show different queues on different screens
Yes. Each screen can display a different service category queue. You can also show a combined view of all queues on a single screen with each service category in its own section.
What happens if the queue system disconnects
If the connection to the queue system is lost, the screen displays the last known queue state with a status indicator. The system automatically reconnects when the queue service is restored.
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