On-hold meets on-screen. Unified messaging.
Synchronise your on-hold telephone messaging system with lobby digital signage displays. Show the same promotions, announcements, and brand messages that callers hear on hold on the screens visitors see in your waiting area.
One message, two channels, zero effort.
The Hangar.Media on-hold messaging integration coordinates your telephone on-hold content with your lobby digital signage. When your on-hold messaging promotes a seasonal sale, your lobby screens display the same promotion. When your hold message changes, your screens update. This unified approach ensures every customer touchpoint delivers the same brand message.
Was Sie mit Unified messaging. tun können
Drei Funktionen, die diese Integration für Ihr Digital Signage-Netzwerk unverzichtbar machen.
Matched audio and visual messaging
Upload your on-hold audio scripts or connect your on-hold messaging provider and Hangar.Media generates matching visual content for your lobby screens. Seasonal promotions, new service announcements, and brand messages appear on screen in sync with your phone system.
What callers hear on hold is what visitors see on screen.
Visual content generated from on-hold audio scripts
Matching colour themes and promotional imagery
Synchronized update schedules across both channels
Connect your on-hold messaging provider
Hangar.Media integrates with popular on-hold messaging providers to pull content schedules and messaging themes automatically. When your provider refreshes your hold music and messages, corresponding screen content updates without manual intervention.
Your on-hold provider updates the audio, we update the screens.
API connections to major on-hold messaging providers
Automatic content refresh when audio messaging changes
Support for seasonal and campaign-based content rotations
Enhanced waiting room experience
Transform your waiting room by showing the same helpful information on screens that callers hear on hold. Service hours, location information, new offerings, and promotional details are visible to walk-in customers who never called first.
Walk-in customers get the same brand story as phone customers.
Service information and hours displayed visually
New service and product announcements on lobby screens
Wait time estimates paired with on-hold messaging themes
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Connect your on-hold provider
Link your on-hold messaging provider account or upload your current on-hold audio scripts to the Hangar.Media dashboard.
Generate visual content
Hangar.Media creates matching visual content for your lobby screens based on your on-hold messaging themes and scripts.
Review and customize
Review the generated visual content, adjust branding elements, and approve the matched content for publishing.
Activate synchronized displays
Publish the synchronized content to your lobby screens and both channels deliver consistent messaging automatically.
Entwickelt für jeden Branche.
Erfahren Sie, wie verschiedene Branchen diese Integration nutzen, um Ergebnisse zu erzielen.
Medical practice waiting rooms
Show the same service information and health tips on waiting room screens that patients hear when they call the office and are placed on hold.
FinancialBank branch lobbies
Display the same product promotions and rate information on branch lobby screens that customers hear when calling the bank hotline.
RetailService centre displays
Show current promotions and store information on service counter screens that match the on-hold messaging customers hear when calling.
CorporateReception area messaging
Display company announcements and visitor information on reception screens that complement the on-hold messaging callers experience.
Häufige Fragen. Direkte Antworten.
Which on-hold messaging providers are supported?
Hangar.Media integrates with major on-hold messaging providers including Easy On Hold, OnHold.com, Spectrio, and others with API access. You can also upload scripts manually if your provider does not offer API integration.
Does the visual content play at the same time as the audio?
The visual content matches the theme and messaging of your on-hold audio but does not need to be frame-synchronized. Both channels deliver the same promotional and informational content so the brand experience is consistent regardless of which channel the customer encounters.
Can I use different content on screens versus hold audio?
Yes. While the integration is designed to synchronise messaging, you can override screen content independently. Some businesses show matched content during business hours and different content after hours when the phone system routes to voicemail.
How often does content refresh?
Content refreshes whenever your on-hold messaging provider pushes an update or you upload new scripts. Most businesses refresh on-hold content monthly or quarterly, and Hangar.Media screen updates follow the same cycle automatically.
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