xMatters alerts. Visible to every team.
Display xMatters incident notifications, on-call rotation schedules, escalation status, and service availability dashboards on digital signage screens across your operations centre and IT floors.
Incident alerts and on-call data, on the wall.
The Hangar.Media xMatters integration displays active incident alerts, on-call rotation schedules, and escalation status on your digital signage screens. When xMatters triggers an incident notification, the alert appears on your operations centre screens within seconds. On-call schedules show who is responsible right now for every service, and escalation timelines show whether incidents are being acknowledged and resolved.
Was Sie mit Visible to every team. tun können
Drei Funktionen, die diese Integration für Ihr Digital Signage-Netzwerk unverzichtbar machen.
Real-time incident alert notifications
When xMatters sends an incident notification, the alert appears on your operations screens within seconds. Active incidents are displayed with severity, affected service, assigned responder, and elapsed time. Resolved incidents clear automatically when closed in xMatters.
The wall knows about the incident before the pager finishes buzzing.
Incident severity with colour-coded priority indicators
Affected service and assigned responder display
Elapsed time counter from incident creation
On-call rotation schedule display
Show who is currently on call for every service and team. The on-call board displays the current primary and secondary responders, their contact details, and when the next rotation handoff occurs. Teams always know who to contact without checking the xMatters app.
Who is on call? Check the wall.
Current primary and secondary on-call responders
Next rotation handoff time and upcoming responder
Team contact details for direct communication
Escalation timeline and response tracking
Display the escalation timeline for active incidents showing when the alert was sent, who received it, whether it was acknowledged, and the current resolution status. Visibility into the escalation process helps managers identify response delays in real time.
See the escalation chain unfolding on the wall in real time.
Step-by-step escalation timeline visualization
Acknowledgment and response status per responder
Escalation delay warnings for unacknowledged alerts
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Connect xMatters
Link your xMatters instance to Hangar.Media using an API key or webhook integration from your xMatters administration panel.
Select services to monitor
Choose which xMatters services, groups, and on-call schedules to display on your signage screens.
Set up display layout
Build dashboard layouts combining incident alerts, on-call schedules, and escalation timelines on each screen.
Publish to operations screens
Assign xMatters dashboards to your NOC, operations centre, and IT floor screens and live data starts flowing.
Entwickelt für jeden Branche.
Erfahren Sie, wie verschiedene Branchen diese Integration nutzen, um Ergebnisse zu erzielen.
NOC incident displays
Display active incident alerts and on-call schedules on NOC wall screens for continuous visibility into service health and incident response.
FinancialTrading floor operations alerts
Show critical system incident alerts and technology team on-call information on trading floor operations screens.
HealthcareClinical system monitoring
Display clinical system incident alerts and IT on-call responders on screens in healthcare technology operations centres.
EntertainmentBroadcast operations monitoring
Show broadcast system alerts and technical on-call schedules on screens in media and broadcast operations control rooms.
Häufige Fragen. Direkte Antworten.
How quickly do xMatters alerts appear on screens?
Alerts appear on your digital signage screens within 10 seconds of being triggered in xMatters. The integration uses webhook push notifications for near-instant delivery rather than polling, ensuring minimal latency for critical alerts.
Can I filter which alerts appear on screens?
Yes. You can filter displayed alerts by service, severity, group, or custom properties. Operations centre screens can show all alerts while individual team area screens show only alerts relevant to that team.
Does it show historical incident data?
The primary display shows active incidents, but you can set up a historical view showing recently resolved incidents, daily incident counts, and MTTR trends. Historical data is pulled from the xMatters reporting API.
Can I integrate xMatters with ServiceNow data on the same screen?
Yes. Hangar.Media supports multi-source dashboards. You can combine xMatters alert data with ServiceNow incident data, infrastructure monitoring, and other sources on a single operations centre screen.
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