Branches still matter. Show it.
Live mortgage and savings rates, queue-management displays, FCA-compliant messaging and branch wayfinding with multi-language support.
Every retail bank says branches still matter. Signage is how you actually demonstrate it.
A retail bank branch in 2026 fights a harder job than ever — justifying its footprint against app-only competitors. The physical branch has three jobs: move customers through queues efficiently, signal the brand's rates are competitive, and meet Consumer Duty and FCA conduct-rules display requirements. Printed rate boards go stale the moment the Bank of England moves; paper queue tickets and shouted names feel antique. Hangar.Media connects to your core banking rate feed, your queue-management system (Qmatic, Q-Flow, Tensator) and compliance-messaging schedule so every branch reads clean.
Built for how banks & building societies actually run.
The capabilities that matter in this sector — concrete, specific, and backed by the integrations your team already uses.
The rate on the board matches the one the desk offers.
Reception-wall and counter-area screens display live mortgage, savings, ISA and fixed-rate data drawn from your core banking system or treasury-pricing feed. When head-office trading drops the 5-year fixed by 15bps at 9am, every branch's rate board reflects it by 9:02am. Customers see the same rate on the screen as the advisor quotes. Price-integrity audit log captures every change for Trading Standards and FCA inspection.
Branch rate boards never disagree with the advisor. Never out of date.
- Core-banking system and treasury-pricing-feed integration
- Per-region, per-branch rate variants with central-dashboard oversight
- Full audit log of rate changes with timestamp and source
- FCA-compliant representative-APR formatting per-jurisdiction
Ticket called. Counter assigned. Wait-time visible.
Queue-management integration with Qmatic, Q-Flow, Tensator, NEMO-Q surfaces live ticket-call, counter-assignment and estimated-wait across every waiting area. Customers see their position; perceived-wait drops measurably. Retail bank branches report 38-42% reduction in perceived-wait vs queue-number-only branches. Multi-language ticket announcement covers the twelve most-spoken languages in UK and US banking branches.
Perceived-wait drops 40%. Customer-satisfaction climbs. Branch-manager phones fewer complaints up.
- Qmatic, Q-Flow, Tensator, NEMO-Q integration with sub-second ticket-call
- Counter-assignment routing for generic + specialist (mortgage, business, foreign-exchange)
- Multi-language ticket announcement (audio + visual)
- Branch-manager dashboards for queue-metric oversight
Consumer Duty messaging. Scheduled, logged, audit-ready.
FCA Consumer Duty (since July 2023) requires demonstrable fair-treatment messaging. Scam-awareness campaigns, vulnerable-customer support information, fraud-prevention reminders and conduct-rules notices run on a scheduler tied to compliance requirements. Every message shown is logged with timestamp, screen-ID and display duration — export-ready for FCA, FOS or internal-audit review. Compliance teams pre-approve the content set; branch managers cannot override without approval.
FCA reviewer asks what consumer-duty content ran on 15 October. Export takes 30 seconds.
- FCA Consumer Duty, scam-awareness, vulnerable-customer scheduled messaging
- Per-screen minute-by-minute display log with PDF / CSV export
- Conduct-rules and representative-example formatting per jurisdiction
- Compliance-team approval workflow before content goes live
Business banking. Mortgage specialist. Foreign exchange. Signposted.
Branch-entrance and floor-plate screens route customers to the right desk based on their query or queue ticket — retail banking on the ground floor, mortgage specialists on the first, business banking by appointment. Multi-language signage covers the main customer-community languages. Accessibility routing (hearing-loop counters, step-free desks) is first-class.
Customers find the mortgage specialist without going through the branch manager.
- Desk-routing from queue-ticket and customer-service-type
- Accessibility-routing (hearing-loop, step-free, BSL-interpreter-available)
- Multi-language signage for main community languages
- Dynamic specialist-availability (when mortgage team is on call)
200 branches. Same rates. Same compliance. One dashboard.
National retail-banking estates roll out rate changes, compliance updates and seasonal campaigns across every branch simultaneously with per-region variant support (Scotland-specific product rates, Northern Ireland HP pricing). Role-based permissions scope editing per role (HO, regional, branch manager, compliance). Per-branch performance dashboards surface queue, wait-time and NPS for branch-manager oversight.
Bank of England moves base rate. 200 branches reflect the new mortgage pricing in 2 minutes.
- Estate-wide rate and campaign rollout with per-branch dry-run
- Role-based permissions (HO, regional, branch manager, compliance)
- Regional-variant rate and product support
- Per-branch queue, wait-time and NPS performance dashboards
Every screen in the building.
From customer-facing walls to operational dashboards — the scenarios that make the platform worth running day-to-day.
Rate boards and compliance messaging
Reception-area screens with live mortgage, savings, ISA and FX rates plus scheduled FCA Consumer Duty and scam-awareness messaging.
Ticket-call and wait-time displays
Waiting-area screens with live Qmatic / Q-Flow / Tensator ticket-call, estimated wait-time, counter-assignment and multi-language announcement.
Mortgage, business and FX desk signage
Desk-approach screens for mortgage specialists, business banking and foreign-exchange with availability status and wait-time.
ATM-adjacent and self-service prompts
ATM-lobby screens with self-service guidance, fraud-warning overlays, and out-of-hours branch information.
Campaign promotion and opening hours
Sunlight-readable window screens with product campaigns (mortgage promotions, ISA season, business banking), opening hours and queue-status.
Compliance training and team boards
Staff-room screens with compliance-training schedules, CPD reminders, team bulletins and branch-performance dashboards.
The integrations that actually matter here.
Every integration is included in every plan. These are the ones banks & building societies operators reach for first.
Market Index
Live FTSE, S&P, DJIA and regional index data for trading-adjacent branches.
Learn More →Currency Exchange
Live FX rates for bureau-de-change and international banking branches.
Learn More →Stock Ticker
Scrolling-ticker stock data for wealth-management reception areas.
Learn More →Meeting Room Booking
Specialist-desk and mortgage-consultation scheduling.
Learn More →Multi-Language News
Language-routed content for diverse community banking branches.
Learn More →Common questions. Straight answers.
Which queue-management systems do you integrate with?
Qmatic, Q-Flow, Tensator, NEMO-Q, Wavetec, Envision and 5+ others. Ticket-call is sub-second latency. Multi-language announcement (visual + audio) covers the 12 most-spoken languages in UK and US banking branches. For custom in-house or legacy queue-systems, our integration team will scope a connector at no surcharge.
How do live rate boards integrate with core banking?
Two options: (A) Direct integration with your core banking system (Temenos Transact, FIS Profile, Jack Henry, Finastra Fusion Phoenix, custom internal) for branch-published rates with per-region variants. (B) Treasury-pricing feed integration for market-sensitive fixed-rate and FX display. Most retail banks use A for retail-published rates and B for FX and market-context scrolling tickers.
How does FCA Consumer Duty compliance work?
Compliance content (scam-awareness, vulnerable-customer support, Consumer Duty fair-treatment messaging, representative-example formatting) runs on a per-branch per-jurisdiction schedule. Every message shown is logged with timestamp, screen-ID and display duration. Compliance team pre-approves the content set; branch managers cannot override without approval. Full audit trail exports to CSV or PDF for FCA, FOS or internal-audit review.
Pricing for a retail banking estate?
£5 per screen per month. A 50-branch retail bank with 6 screens per site pays £1,500 per month. A 500-branch national estate with 4 screens per branch pays £10,000 per month. Every queue-system integration, core-banking sync, compliance-audit log and multi-language feature included. Same price whether you run one branch or a national estate.
What does the rate board show if the pricing feed goes down?
It holds the last confirmed rates with the time of the last successful sync visible, so a branch never shows a blank panel or a guessed figure. Compliance can choose fallback content instead, such as a "current rates available at the counter" notice, until the feed recovers. Every hold and recovery is written to the audit log.
Is this only for national estates, or can a small building society use it?
Both. A three-branch building society runs the same rate boards, queue displays and Consumer Duty scheduler as a 200-branch bank, at the same flat per-screen price and with no minimum estate size. Regional variants and role-based permissions are there when you need them and out of the way when you do not.
How is content approved before it reaches a branch screen?
Through an approval workflow. Marketing or a branch manager drafts, compliance reviews and approves, and only approved sets can be scheduled. Approvals, edits and the exact screens and minutes each message ran are logged, so an FCA or internal-audit query is answered with an export rather than a reconstruction.
Adjacent sectors.
Operators in banks & building societies frequently borrow patterns and playbooks from these neighbouring verticals.
Credit Unions
Member-first signage, loan rates and community-education content.
InsuranceInsurance
Client-meeting rooms, claims process and compliance signage.
Law FirmsLaw Firms
Matter-branded boardrooms, lobby welcome and partner updates.
AccountancyAccountancy
Tax-deadline countdowns and client-meeting-room branding.
One price. The whole platform.
That's how we think signage should work. Content editor, screen management, and 200+ app integrations — all included from day one.
14 days free, up to 3 screens — no card needed.